Who are the technical experts and what about their critical knowledge ‘retiring’ soon? How do you capture their functional knowledge? How do you transfer knowledge? What are visual and software tools making critical knowledge searchable and accessible? Where is the “single source of truth” in your product design and innovation engineering operations? Dean Testa shows Goodyear’s remarkable system for knowledge management and transfer. He describes how to start a knowledge management program and shows Goodyear’s best practices/resources that you can use now, whether you are just getting started with knowledge management, or you need to take your current system to the next level.