Principles, practices, tools and processes are the vital factors that produce new products to satisfy customers and grow the business. Mark Fleigle gives a high-level view of the most important factor: People. The high-level view of people: Mark describes people and individuals who contribute. They contribute at a variety of levels ranging from technology creation to innovative problem solving to commercial launch. People whose ‘body of work’ exhibits passion; true engagement, and enthusiastic collaboration. Q&A discussion following Mark Fleigle’s presentation engages the audience in best practices that generate passion, enthusiasm and engagement in NPD&E work.